Privacy Policy

1. Introduction

The company "PA SOLUTIONS" Benetas I. - Tsaganos K. S.A. located at 15 Alexandras Avenue, Athens, Athens, P.O. Box 11473 (hereinafter "the Company"), is responsible for the processing of personal data collected in the context of the provision of its services.

The Company collects and processes your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), and the relevant Greek and European legislation on the protection of personal data.

2. Privacy Policy Coverage

This Privacy Policy establishes the guiding principles for the processing of personal data that you provide to us or that we collect when you browse and use our website www.pasolutions.gr (hereinafter referred to as the "Website") and the Company's websites. It applies to all users, including those who use the Company's services without having created an account on the Website, as well as those transacting with the Company's physical stores.

By providing your personal information, you consent to this Privacy Policy and Cookies Policy, as well as consent to the collection, processing and sharing of your personal data in accordance with the terms of these policies.

3. Personal data we collect

The personal data we collect when you use our Website includes information that you provide to us personally, information collected automatically, and information collected from other sources. We may combine information from all or some of these sources.

Specifically, we collect: 

• Personal data of users through the Company's websites, which are entered by the users themselves for the use of specific services and information regarding their account, such as their username or password.
• Data collected during your interaction with the sites, physical stores and/or communication with us and subject to processing also includes the following: first name, surname, email address, postal address, telephone number.
• We may automatically collect information when you use our Website from your device, such as its operating system, screen resolution, information about the redirecting website that led you to our Website, messages you send us on social media, or actions related to how you use our Website.
• We may obtain information about you from other companies or organisations. In addition, we may collect information that is publicly accessible, such as during your interaction with us through social media.

The Company reserves the right to collect non-personal identification data of users, such as browser type, type of computer, operating system, etc., and/or to track Internet Protocol addresses (IP Address), using technologies (cookies). For more information about the cookies used by the Website, users are kindly referred to the Cookies Policy page.

4. How we use the information

The information we collect is used for a variety of purposes, including the following:

• Order fulfillment: to fulfill your orders for the purchase of products through our Website and for communication about your purchase, as well as for accounting, auditing, and internal purposes.
• Communication with you: If you contact us, we use the information you provide, such as contact information, delivery, or payment information, to resolve any problems you experience or to answer your questions.
• Navigation and Use of the Website's Features: to make it easier for you to navigate and use the features offered by our Website.
• Personalization: to customize your experience on our Website based on your individual needs and preferences.
• Improving Existing Products and Services and Developing New Οnes: to better understand the preferences of consumers and users of the Website, to improve existing products and services, and to create new products and services, through customer research and evaluation of the effectiveness of our business operations.
• Commenting and Contests: to allow you to comment on content, submit product reviews and participate in contests or loyalty programs.
• Promotional purposes: to send you promotional messages about news, offers for products and services of our Company, via email (newsletters), mobile phone, etc., if you have given your consent to receive them.
• Fulfillment of Legal Obligations: to comply with a legal obligation, such as providing information to a public body or authority, record keeping for tax purposes or to comply with other insurance, accounting, or tax regulations.
• Fraud Prevention and Control: to prevent and control fraud, the violation of our Terms of Use, and to defend the Company's rights before any court or authority.

5. Disclosure and Protection of Personal Data:

Our goal is to ensure that your personal information is fully protected. We will not share your personal information with third parties unless you agree otherwise, or this Privacy Policy permits.

We share your information only in the ways described here. We may share your information with affiliated companies that provide services such as Website support, information technology services, and research and analysis. We expressly prohibit these vendors from using your information for any purpose other than to provide services on our behalf.

In the event of a sale or transfer of part or all our business, the Company may disclose your personal data to the party or parties involved in the transaction as part of that transaction.

Occasionally, we may disclose information that does not directly identify you, such as anonymous aggregate statistics about your use of the Website. We may disclose your personal information to third parties only if there is a legal obligation to do so or if required by a court order or other regulatory authority.

6. Promotional Communications

If you give your consent to receive promotional communications from us, you may decide to no longer receive such communications by following the opt-out instructions provided in the promotional messages or by contacting us. Exceptions are messages/communications regarding your transactions and any accounts you have with the Company. The fact that one type of communication is excluded does not mean that other types of communication are excluded from our Company. For example, if you exclude receiving emails, it is possible to continue to receive promotional messages by phone if you have previously consented to them.

7. Retention period of personal information

Your information is kept for the minimum period necessary to serve the purposes described in this Policy, including for the purposes of satisfying legal, accounting or information requirements, and to better meet your needs (except where legislation requires retention for an additional period of time).

Regarding your Personal Data related to product purchases, we will retain this data for a longer period to comply with our legal obligations (such as tax and trade legislation and for warranty purposes).

Once the purposes have been fulfilled, your Personal Data will be deleted, unless it is required to be retained under the applicable legal framework or for purposes relating to the establishment, exercise, or support of legal claims.

8. Links to social media and other websites

Our Website may contain links to websites operated by us or third parties. These organizations are subject to their own privacy policies, terms of use and other relevant policies when handling the information you provide to them, and as such, we are not responsible for the policies and practices of third parties.

9. Security

The protection of your data is a priority for us. To this end, the Company has adopted appropriate technical and organizational measures aimed at protecting your personal data from loss, theft, unauthorized use, disclosure, or modification, as well as from any unlawful processing.

Despite our continuous efforts to ensure the secure operation of our information systems, we must point out that no website, information system or data transmission on the Internet can guarantee 100% absolute security.

10. Data transfer to third countries

Any transfer of your personal data, regardless of the country of destination, will only take place when there is a strict need to access the data, always in compliance with appropriate protection mechanisms.

The personal information we collect may be transferred to service providers / third parties / suppliers and stored in destinations outside the European Economic Area (EEA). Our service providers are obliged, in accordance with this Privacy Policy, to protect your personal data and are not permitted to use or transfer this data in a manner inconsistent with the purposes of providing services on our behalf.

11. Your rights

Under current legislation you can exercise the following rights:

• The right to access your personal data to obtain a copy of the personal data we hold about you and to check that we are processing it lawfully.
• The right to rectify the personal data that we hold about you.
• The right to erase your personal data allows you to ask us to delete or remove personal data we process about you in certain circumstances.
• The right to object to the processing of your personal data. You also have the right to object when we process your personal data for promotional purposes.
• The right to transfer your personal data to you or a third party.
• The right to withdraw consent at any time when we rely on your consent to process your personal data. However, it is worth noting that such withdrawal does not affect the lawfulness of any previous processing carried out based on your consent. In addition, if you withdraw your consent, there may be restrictions on our ability to provide certain products or services.
• The right to complain to your data protection regulator - in Greece, the Data Protection Authority http://www.dpa.gr/.

12. Updates to our privacy policy

We may amend this Privacy Policy whenever we deem it necessary. In the event of an amendment, we will post the updated version here. We encourage you to check this Privacy Policy regularly to keep up to date with the latest version.

13. How to contact us

If you have any questions or wish to contact us regarding this Privacy Policy or wish to exercise your rights, you may email us at dpo@pasolutions.gr or call us at 210 6427500.

Latest Version 11/12/2023