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Conditions Of Use

The "www.pasolutions.gr" is the online store of the Greek general partnership company "Benetas Y. - Tsaganos K. O.E." with distinctive title "P.A. SOLUTIONS", based in Athens, at Alexandras 15 Avenue with postal code 11473, with Hellenic business registry number:4764201000, with VAT number: 099016373 and with tax office of Athens: ΙΓ.

Before you use our online store and browse our web site, we invite you to consult the following terms and conditions that apply to the use of the online store of P.A. SOLUTIONS. We inform you that any interaction and transaction with P.A. SOLUTIONS through its web site, located at the web address www.pasolutions.gr, automatically states and without requiring any action that you agree to and accept the following terms and conditions, which govern the online store of P.A. SOLUTIONS.

  1. About the terms of use
  2. Provided information and products
  3. Limitation of liability
  4. Intellectual property rights
  5. User obligations
  6. Security
  7. Privacy
  8. Supplier responsibility and warranty - Seller's liability for defects
  9. Product prices
  10. Product availability
  11. Order progress updates
  12. Terms of trade - Payment methods
  13. Ways and cost of shipments
  14. Order delay
  15. Order cancellation
  16. Returns and cancellation terms
  17. Newsletters
  18. Product reviews



1. About the terms of use

P.A. SOLUTIONS reserves the right to unilaterally modify or renew the present terms and conditions of transactions conducted through its online store. It is clarified that the change of terms does not concern orders you have already made and we have confirmed their execution. We inform you that every time you enter the online store of P.A. SOLUTIONS, you should be informed of any changes to the terms of use.


2. Provided information and products

P.A. SOLUTIONS is committed to the completeness and validity of the information provided on its website located at www.pasolutions.gr, both in terms of the features described on a case-by-case basis for each product available to it, and on the accuracy of the data relating to the services provided by the P.A. SOLUTIONS online store, subject to any technical or typographical errors that have escaped its attention or have occurred inadvertently or due to any downtime of its website due to force majeure. We also recommend, before you make any purchases from our online store, to visit the "Help" section where you will find useful information about the procedure to purchase products.


3. Limitation of liability

The online store of P.A. SOLUTIONS is not responsible for any technical problems that may occur to users when attempting to access the website and the duration of stay to it. Nor is it responsible for any technical problems related to the operation or compatibility of their own infrastructure when attempting to access the website and the duration of stay to it. P.A. SOLUTIONS shall have no liability whatsoever for acts or omissions of third parties and particularly unauthorized third party interventions in products, services and information available through its website.


4. Intellectual property rights

The online store located at www.pasolutions.gr is the official web site of P.A. SOLUTIONS. All of the content of the webpages posted by P.A. SOLUTIONS including images, graphic designs, photographs, drawings, texts, services and products are the intellectual property of P.A. SOLUTIONS and protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing P.A. SOLUTIONS and / or its online store and / or third parties affiliated with it and their products or services are exclusive trademarks and distinct features of P.A. SOLUTIONS and / or the website located at www.pasolutions.gr and / or the third party above and protected by Greek, communal and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and exposure to the P.A. SOLUTIONS should in no way be construed as a transfer or assignment of a license or right to use it.


5. User obligations

Users of the website located at www.pasolutions.gr agree that they will not use this and the online store of P.A. SOLUTIONS for sending, posting, emailing or otherwise transmitting any content that is illegal, harmful, threatening, abusive, defamatory, vulgar, obscene, libelous, violating the privacy of another person, showing empathy or expressing racial, national or other discrimination, which may cause harm to minors in any way that is not entitled to be transmitted in accordance with law or contractual or management (such as internal proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), which violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties that contains software viruses or any other codes, files or programs designed to interrupt, cause damage, destroy or interfere with the operation of any software or computer hardware intentionally or unintentionally violates applicable Greek and Community legislation and its provisions, which may harass third parties in any way and any content used to collect or store user personal data.


6. Security

To protect your data and secure browsing, the P.A. SOLUTIONS website has a Secure Socket Layer (SSL) security certificate. SSL uses two unique RSA (public & private) keys, which are 2048bit in size with 256bit encryption to encode and decode the information between the server and your computer.
The SSL certificate is displayed in the form of a green "safe" or "secure" icon in the area of the seal (SSL) where it is located at the beginning of the browser address bar.
In addition, for your online purchases, the P.A. SOLUTIONS website manages debit or credit card transactions through Piraeus Bank's secure ePOS Paycenter system.


7. Privacy

When you visit the website located at www.pasolutions.gr, you may be asked to provide personal information about you (name, surname, profession, e-mail address, product shipping address, etc.) in order to process your orders or to provide our services. Any personal data you declare anywhere on the websites and services of P.A. SOLUTIONS are strictly for the sole purpose of relating to your transactions with us, improving our services and ensuring our smooth operation, and may not be used by any third party (with the exception of the competent authorities alone, where provided for by law).
In any case, the employees of P.A. SOLUTIONS that have access to your personal data are specific and unauthorized access to your personal data is prohibited. Any reasonable measure to safeguard your data has been taken. Your personal information in extremely rare and special cases may also be disclosed to companies co-operating with P.A. SOLUTIONS to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information does not undergo any unlawful processing.
At any time, the user retains the right to update or object to the further processing of his or her data in accordance with the applicable privacy laws.
More information about managing your personal information can be found here. For any questions, suggestions, or statements relating to personal data, please contact us through the contact form.


8. Supplier responsibility and warranty - Seller's liability for defects

8.1 The manufacturer of each product you buy is responsible for any damage due to a defect in its product. Any agreement limiting or exempting the manufacturer from his liability is void. Claims against the manufacturer for damage shall be forfeited three years after the injured person has been informed or should have been informed of the damage, defect and identity of the manufacturer. After a decade the product has been released, the rights of the injured party against the manufacturer are extinguished. In case of doubt as to the identity of the manufacturer of a product you have purchased from us, please contact us.
8.2 Any lasting consumer goods are accompanied by the written warranty of the manufacturer of the product or the company that imported the product into the EU or the undertaking affixing its mark on the product as a manufacturer (the "supplier"). Please pay particular attention to the terms of the warranty provided by the supplier as well as to the other accompanying documents and particulars which, under the responsibility of the supplier, are included in the products and in particular those relating to the safe use and maintenance of the products. We particularly emphasize the following:

  • 8.2.1 The supplier must provide the consumer written or internationally well-established symbols, clear and complete instructions for the safe use, preservation, maintenance and full use of the product and information on the risks during use and maintenance.
  • 8.2.2 The guarantee must include, in simple, legible and comprehensible terms, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must be in accordance with the rules of good faith and not be denied by excessive exceptions clauses. The duration of the warranty must be reasonable in relation to the probable life of the product. The likely product life is the reasonably foreseeable time for the product to be used in accordance with its intended purpose, even after repair or replacement of spare parts, until the wear from regular use renders the product useless or economically unprofitable from further use. Specifically for cutting-edge technology products, the duration of the warranty must be reasonable in relation to the time at which these products are expected to remain technologically modern if this is shorter than their probable life span.
  • 8.2.3 If a defect occurs on the product during the period of validity of the warranty and the supplier refuses or delayes repairs beyond the time necessary, the consumer is entitled to request replacement of the product with the same features and quality or, if not repaired, to request a withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for as long as the repair lasts. The breach by the supplier of his obligations does not affect the validity of the warranty which the consumer may invoke and require the supplier to comply with it. In case of replacement of the product or its replacement, the warranty is automatically renewed for the entire duration of the new product or replacement.
  • 8.2.4 In addition to and beyond warranty, the supplier of new lasting consumer goods must ensure that consumers will be continually provided with technical services for their maintenance and repair, for a period equal to the probable life span. Also, the supplier must ensure that consumers are able to obtain the spare parts and other products required for their use according to their purpose for the entire life span.
  • 8.2.5 In application of the above provisions, P.A. SOLUTIONS, if it is the seller of a product as defined above, will provide you with all possible assistance to fulfill the supplier's warranty terms without charge. This is true regardless of the non-warranty maintenance service, which we may provide as appropriate with the applicable charge.
  • 8.2.6 Finally, P.A. SOLUTIONS bear all responsibilities and obligations towards you and provided for by the civil code for the seller. Especially, in the event of a defect in the product we sell, you can:
    • Ask for it to be repaired without any charge or to replace it with another unless this is impossible or requires disproportionate costs
    • Request a reduction in price
    • Request a withdrawal unless it is an insubstantial actual defect

The above responsibilities and obligations do not apply if the defect is caused by you or by force majeure. In any case, the products must be accompanied by the necessary legalization documents and receipts. These obligations are in any case interrupted within two years.


9. Product prices

The product pricing policy of P.A. SOLUTIONS is the same in its natural and online stores. Prices on the website www.pasolutions.gr include VAT. If you are a wholesale customer (B2B), you can also choose to view prices without VAT.
In any case, although we make every effort to accurately display the items and prices we list in our online store, we can not rule out the possibility of typographical or technical errors in price and product features. For the security and effectiveness of your purchases, if you find that a product is offered at an abnormally low or high price, please contact us by phone or through the contact form on our website before proceeding to purchase it.


10. Product availability

You can order all the products available in our online store, whether they are readily available in our warehouse. In order for the availability of products to always be true, when you place an order, our system is instantly updated by binding the products to our warehouse.
Each product gives an indication of the availability status. If the quantity of a product in an order is greater than the quantity immediately available, a message will be displayed with the exact amount available. If you still want a larger quantity than the immediately available, you can proceed with order registration and we will contact you for the details of its execution. An exception are specific products for which, due to long delivery times, pre-ordering will not be available.
We are quoting you the availability indications that appear for products:

  • In stock
    There is sufficient quantity in our warehouse to fulfill an order in most cases
  • Limited stock
    There is a limited quantity in our warehouse
  • Back in stock on (date)
    There is no immediate stock in our warehouse and is expected on a specific date by the supplier or transporter. If you proceed with a pre-order you will receive an update from us (if you have registered with the respective service) once the product is available
  • Temporarily out of stock
    There is no immediate stock in our warehouse and pending arrival notification from the supplier or transporter. If you proceed with a pre-order you will receive an update from us (if you have registered with the respective service) once the product is available
  • Availability upon request
    It is not available in our warehouse and is only available upon request. If you proceed with a pre-order, you will first receive an update from us by email for the delivery time. If you agree, we will proceed to order the product

The products will always be delivered within the shortest possible time, which will not exceed thirty (30) days from the date of the order entry (conclusion of the contract). Exceptions are the following cases for which there is, as appropriate, a special delivery briefing:

  1. Products with availability indication "Back in stock on (date)"
  2. Products with availability indication "Temporarily out of stock"
  3. Products with availability indication "Availability upon request"


11. Order progress updates